CANDLE CARE

Although here at Unwind by Design we use the highest quality soy wax, this time of year when the temperature changes you may notice a few unique characteristics that in no way effect the quality of the candles and are not defects. Soy candles are very sensitive to temperature and light so be aware of the location when placing or storing your soy candle. Unwind by Design believes in producing a natural candle and therefore will not use additives/chemicals to control these characteristics.

FROSTING/MOTTLING/BLOOM is caused when a crystal different from the body of the candle is formed while liquid wax turns into a solid. When a liquid turns into a solid it forms crystals. Frosting is the formation of a different type of crystal than that of the body of the candle. The frosting and the body are the exact same material with a different crystal structure. i.e. when water freezes you may see clear ice with white looking frosting on it. While they appear different, both are made of water.

WET LOOKING SPOTS - You may notice some wet looking spots on your candle where the wax has adhered to the surface of the glass. They are caused by temperature variations and are simply due to the expansion and contraction of the wax. You will notice they will also change when the candle burns or the room conditions change.

A little guide to assist you in getting the most from your Ignite Australia candles. Our candles are made from natural products and wax is purchased from RSPO certified growers to ensure we are environmentally friendly. Never leave burning candles unattended. Always keep out of reach from children & pets. Never move a burning candle as hot wax can spill and cause severe burns. Containers can also get very hot. Always burn candles on a level surface which is heat resistant and inflammable. Store candles in a cool dry place away from direct sunlight as candles can fade/melt. Always burn candles in a draft free area. Trim your wick before each burn and use a wick dipper to extinguish your flame. Not trimming your wick can cause a part of the wick to break off & drop into the wax pool and ignite. Should this happen DO NOT extinguish candles with water as it can cause the opposite effect. Either blow it out, use fire extinguisher or fire blanket. Always remove wick debris from inside of candle.

Ignite Australia candles are all hand poured and may vary slightly in colour/size to photographs or displays. Ignite Australia cannot be held liable for injuries, illness, loss or damage from the use of any product we distribute. It is the user's responsibility to make sure the products are suitable for their requirements. If you are pregnant, planning a pregnancy, have high blood pressure, allergies etc. please seek medical advice before burning these products.

PRIVACY POLICY

This privacy policy sets out how Unwind by Design uses and protects any information that you give Unwind by Design when you use this website. Unwind by Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Unwind by Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@aussiecandlesupplies.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to shop 1/224 David Low Way, PEREGIAN BEACH, QLD, 4573.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

 
 
Unwind By Design

A:   Shop 1, 224 David Low Way, Peregian Beach,

Queensland, 4573

T:   0459903914

E:  info@unwindbydesign.com.au

CANDLES - CREAMS - OILS

MON - FRI:  9:30am - 4:30pm

SATURDAY:   9:30am - 4:30pm

SUNDAY:   9:30am - 4:30pm

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